Hospitality industry is one of the major complexly designed service industry which is striving 24/7 to capture customers across the world. They require constant connection on the internet with customers, and this requires speed of information passage. Besides, customers too require more sophistication at hotels with changing technologies. The e-menu system is an interesting approach to capture customer attention and gain credibility. Since hotels have been providing internet access to their customers, they also started to provide these mini e-menus in the form of small hand-held device, through which they could also order whatever they require. In addition, they can also go through some valuable information about the hotel and the property. The functional improvements of an e-menu system are as follows:
- They tend to require less space for installation and can save a lot of space which can be used for income generating services in a hotel.
- The operation of the entire system of bookings and order taking is done electronically through the e-menu, which saves a lot of manual work and labour time.
- It reduces the to and fro movements from the kitchen to the order taking desk, or from the room to the restaurant, since most functions are electronically managed and ordered which is run on a large forum involving all departments.