代写assignment-酒店服务管理

| 6-11月-2019 | 论文代写

  本篇代写assignment-酒店服务管理讲了在这篇文章中,我们注意到,当对酒店进行测试的人员给经理打电话时,他们被保证床单是干净的,并为每一位新顾客洗好。因此,管理酒店部门的经理确实意识到需要保持一些价值和义务来满足客户的基本生理需求。然而,尽管经理理解酒店需要满足更高的价值观和目的,但在他手下工作的人却不喜欢换床单的员工。他们要么是粗心大意导致了这种一次性的情况,要么可能没有将好客的价值与他们的工作情况联系起来。本篇代写assignment文章由新西兰第一论文 Assignment First辅导网整理,供大家参考阅读。

  Now in this article, it was observed that when the people conducting the test on the hotel called up the manager, they were assured that the sheets were cleaned and turned out for every new customer. Therefore, the manager running the hospitality unit was indeed aware of the need to maintain some values and obligations towards meeting basic physiological needs of the clients. However, while the manager understands the need to meet higher values and purpose with respect to hospitality, the people working under the manager like the employees who change the sheets have not. They either seem to have been careless leading to this one-time situation, or perhaps might not have associated the values of hospitality to their work situation. The aspects of private/domestic domain can be used to inform such workers of how it was necessary for a good host to ensure safety and security of their clients. A contradiction and tension between what has to be done to assure better hospitality and what is actually being done hence exists. This tension has to be alleviated. The contradiction also arises from the fact that the moral value of hospitality comes attached with a price in the case of most hospitality businesses. Now the private/domestic domain does not concern itself with a price value, except maybe in such hospitality situations where the people acting as the hosts and servicing the guests are the actual owners of the hotel. In all other cases, the hotel could train their employees to treat the customers as if they were at home. This could be a domestic experience that the hotel was creating for their guests as part of the commodification that they were selling. The service worker might also be integrated into creating such an experience for the guest on account of their training into hospitality values by their workplace. Yet the provision of such hospitality does not come out of the value system itself, such a provision of hospitality is rendered only when the customer makes a payment and this conflicts with the private/domestic ideals (Ashley, 2017). The ideals and goals of the private/domestic domain in hospitality are not translated into the commercialization aspect and herein lies the reason behind why real-time hotels fail to understand hospitality as a value. Much of the commercial domain relies on reciprocity, and do not consider hospitableness in the private/domestic context. Hence, it might hence appear that true hospitableness will never occur (Lashley, 2017).

  This could be one reason why hotels fail to deliver proper service however hard they try. Even if the hotel staff of the hotel discussed in the article were trained on how to be hospitable, and even if they really appreciated the values of hospitableness, they would still consider it as part of their job only, and not as an obligation arising out of a domestic home-grown perspective. This is because they render such hospitableness as a commercial thing, to be served only when the customer has paid for it.

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