Mahtma Ghandi once used the following words to describe customers:
Second is the incident of tracking. This means to track and keep a record of all incidents and complaints. It entails answering all questions and solving all problems. It means being intensely dedicated to the goal that all incidents should be resolved. Not a single incident should go unresolved. Problems should be resolved in a personal manner. First is acknowledging that a problem exists. So say for example a problem arises. The first step would be to acknowledge the problem. The second step would be to address the problem if it can be dealt with immediately. If the problem cannot be dealt with for some time then the task is to provide the people concerned with a time frame in which the problem can be solved.
Third is rapid response. The goal here is to respond to the problems with a higher priority first. Then respond to the problems with a lower priority. The mind set here should be of a type that says we have to solve all these problems so the sooner the better. The point is all the problems need to be addressed and all the problems need to be resolved quickly. The guest should be made to feel as if nothing can go wrong. And should problems inadvertently arise then they will be dealt with quickly and efficiently.
mahtma甘地曾用下面的话来描述客户：
二是跟踪事件。这意味着跟踪的所有事故和投诉记录。它需要回答所有问题和解决所有的问题。这意味着强烈的致力于所有事件应该解决的目标。不是一个单一的事件应该去解决。问题应该是一个人的方式解决。首先是承认问题的存在。所以说，例如一个问题。第一步是承认问题的存在。第二步是解决问题，如果它可以立即处理。如果问题无法处理一段时间之后的任务是提供有关的人和一个时间框架，可以解决的问题。
第三是快速响应。这里的目标是响应具有较高优先级的第一个问题。然后反应与一个低优先级的问题。的心态，这里应该是一个类型，说我们要解决这些问题，越快越好。问题是所有的问题需要解决，所有的问题需要尽快解决的。客人应该觉得没有什么可以去错了。无意中出现的问题，应该会很快处理和有效的。
