Managers also prefer rational logic over people when making their decisions. Such skills are nourished in a manager through experience. It is not true that only qualification brings in the best in people but qualification helps in setting the general foundation over which further training can take place and improvement can foster. In the case under discussion, this is missing which is implied by the negative demand of the guests. In today’s world, managers require having knowledge of cultural awareness to acknowledge the difference and tackle it as per the same. Managers also need in the hospitality sector to have cognitive competence, value the culture differences and gain synergies from this difference.
To maintain such cognitive and competence elements in the workforce, setting a policy for tertiary education based qualification standards is essential.
Furthermore, progress in a career is essential for workforce motivation in the hospitality sector. The negative demand of customer implies their needs are not met. In the same manner, it also implies the inefficiency of workforces in the industry in turn illustrating their demotivation to work. The workforce is satisfied when they progress which depends upon individual orientation, education, characteristics, personal requirements and experience diversity. A tertiary education based qualification level allows for the same to foster. This can be a negative influence on the government as well such as the resistance to change from the public at large. However making them acknowledge the same difference and inculcating similar values in hospitality curriculum will grow motivation of those applying for the hospitality sector. This is because only those will be attracted who have the skills needed to make a successful workforce.
The government through this change needs to ensure that it does not take the right away from the people who are already employed in the sector but do not meet the required qualification standards.