文化差异往往是衡量各地区关于行为的主机和客户的期望(Kim et al .,2014)。客户和宿主的员工不断地评估对方的行为对于他们从其他的反应和期望。本文展示了如何从不同地区不同客户的期望,与主机提供的设施和服务国家和他们的员工。例如,一些游客非常热衷于获得他们的钱的价值而其他人则是受到温暖的手势,好客和经常意想不到的帮助在困难时期扩展的员工对他们(非盟,Buhalis &法律,2014)。
Compliment and complaint behaviors of both the Eastern and the Western people are quite different. The western method is for the customers to get their point across. Therefore, in order to seek advice help forums are quite common in the west. The eastern method however, is to send a compliment, letter or communicate directly with the higher authorities of a place so as to get their point across and wait for a reaction from them (Kim, Eliot, Law & Chon, 2014). These methods of compliments are equally beneficial and harmful. Thus, both the eastern and the western reviews are compared in order to reveal how the nature of compliments differs in one region from the other.
Cultural discrepancies have often been gauged in various regions with regards to behavior of the hosts and the expectations they have from the customers (Kim et al., 2014).The customers and the host employees are constantly evaluating each other’s actions with regards to the reactions and expectations they have from the other. This thesis shows how different the expectations of customers from various regions are, in contrast to the facilities and services that are provided by the host countries and their employees. For instance, some tourists are very keen on getting their money’s worth whereas others are affected by the warm gestures, hospitality and often unexpected help during difficult times that are extended from the employees to them (Au, Buhalis & Law, 2014).
Compliments and praises are just as important a part of online reviews as complaints are. The eastern and western people in this regard, have similar approaches involving hotel hospitality and management (Yu, 2003). The aspect of differences in language may either hamper or promote compliment behavior for each. Moreover, one of the primary aspects of compliment approach is traditional politeness, which is inherent in Asian (especially Chinese) culture, as they are taught to behave in a certain manner with the correct facial expressions. This results in the portrayal of a positive image, which renders greater hospitality and positive reviews possible.