公司通过健全的内部机制发现了欺诈行为，断绝了与营销代理的一切联系，并同意ACCC支付罚金。按照《2010年竞争与消费者法案》(Competition and Consumer Act 2010)的规定，该公司直接违反了《澳大利亚消费者法》(Australian Consumer Law)第18条，该条款规定，服务供应商不得以任何方式误导或误导消费者。《澳大利亚消费者法》第三章第1部分也被违反或违反，该部分涉及对消费者的误导行为，提供错误信息，向消费者隐瞒所需信息。这使得职业澳大利亚对通过市场代理进行的欺骗学生和英联邦的误导性行为负有责任。此外，营销代理人也要为其向学生做出虚假承诺的不当行为承担责任。
Careers Australia is a large private training provider and has been enrolling thousands of students every year. It is supported by education loan provisions under the VET-FEE-HELP student loan scheme provided by the Commonwealth. Thus, Careers Australia is the link between the loans that are granted by the Commonwealth on student signups, and the enrolled students who come to study to its centers. It has marketing agents who market the courses to prospective students including some from the aboriginal community, and had successfully signed up about 40,000 students, out of whom only half took the course. The loan was provided for all the students that had signed up and not for those who had enrolled and started attending the classes. The company did not report this surplus income to the ACCC, even though it never had that many students matching the loan that was provided. The marketing agents were involved in some inappropriate conducts by misrepresenting the students and promising free education, and also induced them with iPads to lure them to enrol. These bogus enrolments were used to secure higher loan amount when a percentage of that was required.
The company found out with its robust internal mechanisms about the fraud, and broke all ties with the marketing agents, and also agreed to ACCC for the penalty repayments. The company is in direct breach of section 18 of the Australian Consumer Law as scheduled in the Competition and Consumer Act 2010, which states that the service provider must not in any manner mislead or misdirect the consumers. Part 1 of chapter 3 of the Australian Consumer Law is also violated or breached, which talks about misleading conducts towards consumers and providing with wrong information and hiding the required information with consumers. This makes Careers Australia liable for the misleading conducts executed through the marketing agents to dupe the students and the Commonwealth. In addition, the marketing agent is also liable for the misrepresentation as it was involved in inappropriate conduct by making false promises to students.