新西兰论文代写-顾客满意度

| 23-12月-2019 | 新西兰代写

  本篇新西兰论文代写-顾客满意度讲了顾客满意度感知和尝试用创新的策略来满足顾客可能在一定程度上有助于满足顾客(Zaibaf, Taherikia和Fakharian, 2013)。这意味着,研究客户的需求是至关重要的,然后尝试满足这些需求是实现增长的里程碑。王,陈和陈(2012)另一方面说话的重要性影响业务性能和客户满意度的因素是其中之一但不是唯一的责任在下降,因为在弱环境中即使是最好的客户可能不是兴奋与最好的品牌和战略。Liu et al.(2013)也是如此,他强调企业在市场导向上的不良业绩,导致销售和利润下降,从而导致影响因素的真实识别可能无法确定。本篇新西兰论文代写文章由新西兰第一论文 Assignment First辅导网整理,供大家参考阅读。

  Customer satisfaction perception and attempting to fulfil the same with innovative strategies may be helpful in satisfying customers to an extent (Zaibaf, Taherikia and Fakharian, 2013). This infers that studying what customers want is essential and then to try and meet those demands is monumental in achieving growth. Wang, Chen and Chen (2012) on the other hand speaks about the importance of the factors affecting business performance and customer satisfaction is one of them but not the only one to blame during a decline, because in a weak environment even the best customer may not be excited to associate with the best brand and strategy. Same is the case with Liu et al. (2013) who stresses the bad performance of business on market orientation which makes the sales and profit decline following which the identification of the real factors of influence may be unascertainable.

  There may be a low drive in motivation of employees primarily due to weak market conditions that do not allow employees to be fully productive, thus affecting performance and overall progress(Ervin et al., 2012). Woolworths may find out of this is the case along with weak market conditions. In addition, when the market productive forces are so strong to control the market and its movement, it may be difficult to be fixated on one particular reason of influence, and thus market productive forces are important contributions in business performance and even the best performing business may not be able to perform well when the productive forces are controlling their ability to perform (P. Maertz Jr, A. Stoeberl and Marks, 2014). Thus, Woolworths may have other responsible factors too other than customer satisfaction, which is a fact as it posted a loss of $1 billion on account of low oil prices which is rather un controllable. Acemoglu and Robinson (2015) also target the general decline and rise of capitalistic mode of retail business and there is no other way of growth other than cyclical, which Woolworths is fairly experiencing. However, Berrin, Atil and Alparslan (2013) propose customer value to be of paramount importance sought originally by satisfied customers. This infers that the changes are market imposed and may be lifted by the market itself, hence time is of the essence for Woolworths.

  Namasivayam, Guchait and Lei (2014) in an interesting research shows that customer satisfaction if internalized as a strong organisational culture can tremendously impose a sustained sales element for the company even if external market conditions are weak. Similarly, when companies introduce superior quality products, customer satisfaction is bound to be met, for even if the market being weak there are customers who are wealthy and look for satisfying their basic needs (Haverila and Fehr, 2016)which must be the prime segmentation area for companies. This implies that customer satisfaction may not be the singular criteria in deciding the company’s declining sales and profits, but there may be variable factors that has equal power of impacting business performance and many of them may be uncontrollable rendering the company helpless and a mere victim of the market condition.

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